Colleen is empowered to optimize MGM Resorts’ Luxury Contracted accounts AMEX Fine Hotels & Resort, AMEX The Hotel Collection, INSPIRATO, KIWI Collection’s VISA Luxury Hotel Collection VISA INFINITE Luxury Hotel Collection, and RNE Partners, LLC. Colleen manages a segment that represents 52% of total Luxury Contracted Account room and folio spend revenues with an estimated 12,000 contracted rooms and suites across the global enterprise. Prior to June 2017, Colleen managed all 13 global Luxury Contracted accounts. Known by colleagues and industry partners as a unique, high energy, focused, engaged travel industry leader of integrity, adept at establishing trust, credibility and partnership with leadership, peers, vendors, and customers. Colleen is consistently in pursuit of building lasting relationships and mutually beneficial partnerships while driving top line revenue. Passionate about making a difference through each connection, focused on innovative sales and marketing strategies that are in alignment with the company’s goals and that reflect the global nature of the travel industry while being mindful of diverse cultures and markets.
Colleen’s experience makes her an invaluable member of SCALE Legal where she currently serves as Secretary. Colleen is also a proud child sponsor within UNBOUND, proud member, founder and past Co-Dining Director of PROST Las Vegas chapter, 2013 NAPW Woman of the Year, 2009 AMEX FHR Partner of the Year (US division, SKYLOFTS), 2007 MGM RESORTS Diversity Champion, 2006 MGM RESORTS Leadership Institute graduate and former Questex Luxury Travel Expo Advisory Board. Born in Edmonton, Canada, Colleen speaks Cantonese and French, and is the proud humble parent to a teenage Mensa son.
Colleen specializes in: Luxury Hospitality Sales & Marketing | Luxury Contract Account Partnership Strategic Planning | Negotiations | Revenue Management | Travel Industry Engagement Program Development and Implementation |Brand Strategy & Loyalty |New Business Development Global Sales Team Leadership & Development | Guest Experience | Public Relations | Mentorship Brand Ambassador